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Customer Support Representative- Alorica 5 views

Your mission (should you choose to accept it) is to offer advanced support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. You will also be called on to assist when a customer wants to escalate a call past the front-line representative – so be ready to tag in!
You’re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.
KEY JOB RESPONSIBILITIES
  • Mentors other Customer Service Representatives
  • Tracks call-related information for auditing and reporting purposes
  • Provides feedback reports on call issues related to downtime and/or training issues
  • Answers complex and/or escalated calls from customers in a polite, courteous manner
  • Determines the best way to resolve individual customer concerns and authorize specific policy exceptions.
  • Calmly attempts to resolve and de-escalate any issues
  • Upsells to customer as necessary

Experience
  • High School Diploma or GED required
  • Customer service experience a plus
  • Phone-related customer service a major plus
  • Familiarity with Microsoft Windows, Word, and Excel applications
  • Bilingual language skills a plus (but not required)

Knowledge, Skills and Abilities
  • Stellar customer service skills – and an overwhelming desire to make lives better, one interaction at a time
  • Ability to use phone and computer systems
  • Excellent oral and written communication skills
  • Strong listening/comprehension skills
  • Ability to stay composed and objective
  • Conversational, patient and confident, with a positive attitude

Equipment Qualifications
At home positions will require you to independently have access to the following equipment:

  • Laptop or Desktop
  • High Speed Internet
  • Windows 10

Work Environment

  • The comfort of your own home!
  • Constant usage of phone and computer systems

Physical Demands
Constant sedentary work. You’ll typically be sitting for most of the time, so be sure to get up and stretch once in a while. Your circulatory system will thank you.

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Company Information
  • Total Jobs 1 Jobs
  • Full Address 5161 California Ave, Irvine, CA 92617, USA

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